Privacy Policy

1. Information We Collect

We collect and process personal data that you provide to us directly, that is generated as part of your use of our services, and that may be collected automatically when you interact with our website ciksorut.site.

1.1 Information you provide to us

This may include:

• Identity and contact details such as your name, phone number, email address, and delivery or collection details.
• Order information including items ordered, dietary notes or preferences you share, chosen pickup or takeaway options, and any special instructions.
• Account or profile details if we offer and you choose to create an account or save your details for future orders.
• Customer support details such as information you submit through our contact form, integrated chat support, email, or telephone communications.
• Feedback and testimonials that you voluntarily provide, including ratings, comments, or reviews about our food and service.

1.2 Information collected automatically

When you visit our website, we may automatically collect certain technical and usage information, such as:

• Device and browser data (for example, IP address, browser type and version, operating system, device identifiers).
• Usage data (for example, pages viewed, links clicked, access times, referring website, and navigation paths).
• Cookie and tracking data, as described in the Cookies and Tracking section below.

1.3 Payment information

If you pay for your order online, payment details are typically processed by secure third-party payment providers. We do not store your full card details, but we may receive limited information such as the payment status, amount, and a transaction reference to confirm and manage your order.

2. How We Use Your Information

We use the personal data we collect for the following purposes, to provide you with a fast, reliable, and convenient takeaway food experience:

• Order processing and fulfilment – to receive, confirm, prepare, and manage your orders, including communicating about order status, pickup or takeaway timing, and any issues that arise.
• Customer support – to respond to your enquiries, requests, or complaints submitted via contact form, chat, email, or phone, and to provide assistance throughout the ordering process.
• Service improvements – to analyse how our website and services are used, troubleshoot technical issues, improve menu presentation, ordering flows, and overall user experience.
• Personalisation – where applicable, to remember your preferences (such as contact details, favourite items, or pickup options) to make future orders faster and more convenient.
• Marketing and promotions – where permitted, to send you information about our menu, special offers, promotions, and news that may be of interest to you. You can opt out at any time.
• Security and fraud prevention – to protect our website, systems, customers, and business against fraud, misuse, or security threats.
• Legal and regulatory obligations – to comply with applicable laws, regulatory requirements, and lawful requests from authorities.

3. Legal Basis for Processing

CIKSORUT LTD processes your personal data in accordance with UK data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. Depending on the circumstances, we rely on the following legal bases:

• Performance of a contract – when processing your data is necessary to enter into or fulfil a contract with you, for example to take, prepare, and provide your takeaway order.
• Consent – where you have given us clear consent to process your data for a specific purpose, such as receiving marketing communications or enabling certain cookies. You may withdraw your consent at any time.
• Legitimate interests – where processing is necessary for our legitimate business interests, such as improving our services, ensuring the security of our website, or preventing fraud, and where these interests are not overridden by your rights and freedoms.
• Legal obligations – where we must process your data to comply with a legal or regulatory obligation, for example tax, accounting, or food safety record-keeping requirements.

4. Sharing Your Information

We do not sell your personal data. We may share your information with trusted third parties only when necessary for the operation of our business and the delivery of our services, and always subject to appropriate safeguards.

4.1 Service providers

We may share personal data with carefully selected third-party service providers, such as:

• Payment processors – to securely process online payments for your orders.
• IT and hosting providers – to host and maintain our website, databases, and related systems.
• Delivery or logistics partners – if applicable, to coordinate and complete deliveries of your food orders.
• Communication tools – such as email or chat platforms that help us provide responsive customer support.
• Analytics and performance services – to help us understand website usage and improve our services.

These providers are only allowed to process your data on our instructions, must keep it secure, and are bound by appropriate data protection agreements.

4.2 Legal and other disclosures

We may also disclose your personal data where required to do so by law, regulation, or a valid legal request, or where we believe such disclosure is necessary to protect our rights, customers, or the safety of others, or in connection with a business sale, merger, or reorganisation.

5. Data Retention

We keep your personal data only for as long as is reasonably necessary to fulfil the purposes for which it was collected, including meeting any legal, regulatory, tax, accounting, or reporting requirements.

When determining retention periods, we consider factors such as:

• the type of data and the nature of our relationship with you;
• whether the data is needed to provide ongoing services or resolve queries or disputes;
• our legal and regulatory obligations, including record-keeping requirements; and
• the potential risk of harm from unauthorised use or disclosure.

When personal data is no longer required, we will either securely delete it or anonymise it so that you can no longer be identified. In some cases, we may retain aggregated or anonymised information for analytical or business planning purposes.

6. Your Rights

As an individual in the United Kingdom, you have a number of rights in relation to your personal data, subject to certain conditions and exemptions under data protection law. These include the right to:

• Access – request confirmation of whether we process your personal data and, if so, obtain a copy of that data.
• Rectification – ask us to correct or complete personal data that is inaccurate or incomplete.
• Erasure – request that we delete your personal data in certain circumstances (also known as the "right to be forgotten").
• Restriction – ask us to limit the processing of your personal data in specific situations.
• Objection – object to the processing of your personal data where we are relying on legitimate interests, including profiling, or where we process your data for direct marketing.
• Data portability – request to receive personal data you provided to us in a structured, commonly used, and machine-readable format, and to have that data transmitted to another controller where technically feasible.
• Withdraw consent – where we rely on your consent, you can withdraw it at any time without affecting the lawfulness of processing before withdrawal.

To exercise any of these rights, please contact us using the details in the Contact and Complaints section below. We may need to verify your identity before responding to your request.

7. Cookies and Tracking

Our website ciksorut.site uses cookies and similar technologies to provide core functionality, enhance your browsing experience, and help us understand how visitors use our site.

7.1 What are cookies?

Cookies are small text files placed on your device when you visit a website. They are widely used to make websites work, or work more efficiently, as well as to provide information to site owners.

7.2 How we use cookies

Depending on your settings and choices, we may use cookies for purposes such as:

• Essential functionality – enabling core site features, such as navigating pages, keeping items in your order, and maintaining your session.
• Preferences – remembering your language, region, or previously entered details to make ordering quicker and more convenient.
• Analytics and performance – collecting aggregated information about how visitors use our site, so we can improve layout, content, and speed.
• Marketing and personalisation – where applicable and permitted, tailoring content or promotions based on your interactions with our site.

7.3 Your cookie choices

On your first visit, you may be presented with options to manage non-essential cookies. You can also adjust your browser settings to refuse or delete cookies. Please note that disabling certain cookies may affect the functionality or performance of our website and your ability to use some features.

8. Data Security

We take the security of your personal data seriously and implement appropriate technical and organisational measures to help protect it against accidental or unlawful destruction, loss, alteration, unauthorised disclosure, or access.

These measures may include secure hosting environments, access controls, encryption or pseudonymisation where appropriate, regular monitoring of our systems, and staff training on data protection and information security.

While we strive to protect your personal data, no method of transmission over the internet or electronic storage can be guaranteed as completely secure. You are responsible for keeping any account credentials confidential and for notifying us promptly of any suspected unauthorised use of your information.

9. Contact and Complaints

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please contact us:

We aim to respond to all privacy-related queries and requests promptly and to work with you to resolve any concerns.

9.1 Your right to complain to the ICO

If you are not satisfied with how we handle your personal data or respond to your requests, you have the right to lodge a complaint with the UK Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues.

You can find information on how to do so on the ICO website at www.ico.org.uk or by contacting them directly.

Last updated: 4 June 2026