Terms and Conditions

1. Introduction

Welcome to CIKSORUT LTD, a takeaway food business operating from 59 St. Johns Street, Bury St. Edmunds, England, IP33 1SJ. This page outlines the terms and conditions that govern your use of our website and our takeaway food services, helping to ensure clarity and transparency for all users and customers.

By using this website and our services, you acknowledge that you have had an opportunity to review these terms and that they form a legally binding agreement between you and CIKSORUT LTD.

2. Acceptance of Terms

By accessing, browsing, or using ciksorut.site, including placing an order for takeaway food, you agree to comply with and be bound by these Terms and Conditions, together with all applicable laws and regulations in England and Wales.

If you do not agree with any part of these terms, you must not use this website or our takeaway food services. Continued use of the website following any updates to these terms will constitute your acceptance of the revised version.

3. Service Availability

CIKSORUT LTD provides takeaway food services from our premises at 59 St. Johns Street, Bury St. Edmunds, England, IP33 1SJ. Our services are intended primarily for customers located within our usual service area and operating hours.

Service hours, menu items, pricing, and ordering methods may change from time to time to reflect operational needs, seasonal offerings, supplier availability, or changes in local regulations. We may suspend, limit, or withdraw certain menu items or services without prior notice, for example during peak demand, maintenance, or events beyond our reasonable control.

We will use reasonable efforts to keep information on the website up to date, but we do not guarantee that all items or services shown online will be available at all times.

4. Ordering Process

Customers can browse our menu online, select items of interest, and place an order through the ordering options offered on ciksorut.site. During the ordering process you will be asked to provide information such as your name, contact details, and your preference for pickup or takeaway options.

All orders are subject to acceptance and availability. Your order will be confirmed when you receive an on-screen confirmation or other acknowledgment from us indicating that we have accepted your order. We reserve the right to decline or cancel an order where items are unavailable, where we have reason to suspect fraudulent activity, or where we are unable to fulfil the order for operational or safety reasons.

To learn more about how to browse our menu and place an order, you can visit our dedicated ordering information pages such as the Menu, Featured, Ordering, and Process pages.

5. Pricing and Payment

All menu prices displayed on ciksorut.site are shown in pounds sterling (GBP) and, unless clearly stated otherwise, include applicable taxes.

We use reasonable efforts to ensure that the prices shown on our website are accurate. However, errors may occur. If we discover an error in the price of an item you have ordered, we will inform you as soon as reasonably possible and give you the option of reconfirming your order at the correct price or cancelling it.

Payment is required at the time of ordering, using the methods specified at checkout. Accepted payment methods may change from time to time and may include card payments, online payment services, or other options appropriate to our business and the UK market.

6. Cancellations and Refunds

You may be able to cancel or amend your order within a short timeframe after placing it, depending on how quickly our team begins preparing your food. Once preparation is underway, cancellation or amendment may not be possible.

Refunds may be issued at our discretion for valid cancellations, errors, or issues with your order, in line with our internal Refund Policy and applicable consumer protection laws. This may include situations such as incorrect items, significant delays caused by us, or quality concerns confirmed by our team.

If you believe there is an issue with your order, you should contact us as soon as possible using the contact details set out below so that we can review the situation and, where appropriate, offer a replacement, partial refund, or full refund.

7. Customer Responsibilities

When using our website and services, you agree to:

• Provide accurate, current, and complete contact and pickup information when placing an order.
• Ensure that you are available to collect your order at the agreed pickup time or location, and that you comply with any instructions we provide for safe and efficient collection.
• Check all food items upon receipt to confirm that your order is complete, accurate, and meets your expectations for quality.
• Use this website only for lawful purposes and in a way that does not infringe the rights of, or restrict or inhibit the use and enjoyment of the site by, any other person.

You are responsible for any device, internet connection, and security measures necessary to access our website and place orders.

8. Liability and Disclaimers

We take great care to prepare and deliver fresh, accurate orders, but certain factors may be beyond our reasonable control. CIKSORUT LTD will not be liable for any delay, error, or loss arising from events such as traffic disruption, extreme weather, third-party failures, network outages, or other circumstances that we could not reasonably foresee or prevent.

Allergen and dietary information is provided where possible and is based on information from our suppliers and our standard preparation practices. However, cross-contamination may occur in a busy kitchen environment. Customers with allergies, intolerances, or specific dietary requirements should contact us directly before placing an order to obtain up-to-date guidance and to assess whether it is safe for them to consume our food.

Nothing in these Terms and Conditions limits or excludes any liability that cannot legally be limited or excluded, including liability for death or personal injury caused by our negligence, or your rights under applicable consumer protection legislation in the United Kingdom.

9. Contact Information

If you have any questions, concerns, or requests in relation to these Terms and Conditions or our takeaway food services, please contact us using the details below:

You can also learn more about our services and customer information on the Information and Contact Us pages.